Complaints Process

Last updated: October 2026

Every homeowner who contacts Promisedsuper Plumbing should get a fair and honest experience. If something went wrong, tell us. This page shows how to file a complaint and what happens after. It is a general template, not legal advice.

Topics You Can Raise

You can write to us about:

• Your experience when you called or contacted Promisedsuper Plumbing
• How your personal information was handled
• Anything on this site that seems unclear or wrong
• The conduct of a plumber we matched you with

If the Problem Is With a Provider

Plumbers in our network are independent businesses. Each one answers for its own estimates, pricing, work and customer service.

First, take the issue straight to the plumber. Keep a written record of what was said and agreed.

Then tell us too. Feedback about providers helps keep our network honest. A provider that repeatedly falls short of our expectations may be removed from the network.

Keep in mind that Promisedsuper Plumbing cannot settle contract disputes, refund money for a provider's work, or make decisions for a provider.

Sending Your Complaint

Email contact@promisedsuper.blog. Please include:

1. Your name and how to reach you 2. The date you contacted us or the plumber 3. The phone number you called or the form you used, if you recall 4. The provider's name, if you know it 5. A clear account of what happened and the outcome you want

After You Write

Here is what to expect:

1. We acknowledge your complaint by email, usually within a few business days. 2. We review what happened. This may include contacting the provider. 3. We reply with what we found and any steps we are taking.

Still Not Happy?

You can reply and ask us to take another look. You may also contact your state's consumer protection office or attorney general, or your local Better Business Bureau. For problems with plumbing work itself, your state or local plumbing licensing board may be able to help.

Contact

Email: contact@promisedsuper.blog